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Customer Service

  • Shipping & Delivery

    All of our orders are shipped F.O.B. our facilities. All orders are shipped via UPS, FedEx Ground or our preferred truck lines. If you do not select a carrier we will choose one for you. All express or expedited requirements must be specified at the time of order.

    Drop-Shipping to Multiple Locations: We always provide you with a quotation in advance of any project requiring special packaging or shipment to multiple locations. In general, we charge a special handling fee of $5.00 per location for drop shipments to 5 or more locations.

  • Freight Terms

    Freight charges are additional and will be added to your invoice unless you specify otherwise. We also ship collect with freight charges billed directly to your company by the freight carrier of your choice.

  • Cancellations & Returns

    Returns are accepted on catalog products within 45 days of shipment. A return authorization number must be assigned to all returns. A restocking fee of 25% of the value of the invoice will apply to all returns. Returns are not accepted on custom or small orders. The customer is responsible for all freight incurred on the order, both initial and return shipment.

  • Ordering

    Small Orders – Under $100
    We accept orders of any quantity for all standard products. However, a $10 processing fee is applied to orders less than $100.

    Custom Orders
    Quotes are valid for 30 days from quotation date. A 50% deposit is required on custom orders. No returns or cancellations are accepted on custom orders.

    Over Run/Under Run
    With custom and non-stocked products SightLine Display has the right to fulfill the order with quantity above or below the ordered quantity at a level established at the time of order..

  • Invoicing, Payment & Pricing

    Invoicing
    All products and services are invoiced upon shipment. Multiple invoices will be processed for partial shipments.

    Payment Terms
    Our payment terms are net 30 days. We also accept Visa, MasterCard and American Express.

    Sales Tax
    SightLine Display will collect and remit sales tax to those states where we are required by law to do so. If your company has a tax exempt status, we require that information be provided at the time of your order.

    Competitive Pricing Policy
    SightLine Display is committed to providing our customers with quality products at a competitive price. If you find the same or similar product offered at a lower price, we’ll do our best to match it. Please provide us with a valid price quote or published pricing before you place your order.

    Catalog & Price List Accuracy
    We make every effort to ensure accuracy in our printed materials but it is possible that errors may occur. SightLine Display is not liable for errors, omissions or misprints in both the printed and web-based versions of the catalog.

  • Warranty Statement

    SightLine Display makes no warranty of any kind, expressed or implied. Any implied warranty of merchantability or fitness for a particular use is hereby expressly disclaimed by SightLine Display. The customer assumes all responsibility for product use and product application. Limited Liability: SightLine Display’s liability shall not, in any circumstances, exceed the net sales price of the product

  • Product Samples


    Samples of most products listed in the catalog are available free of charge. We reserve the right to limit quantities. Sample requests exceeding $15 are subject to approval by SightLine Display.

 

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